Refund policy

Return Window & Eligibility

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition that you received them.

  • Items must have all original tags attached and be in their original packaging.

  • Proof of purchase or receipt is required.

How to Start a Return

To initiate a return, please contact us at grifart@gmail.com.

  • Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

  • Return Address:

    19 Mayıs Mah. Şakacı Sok. No:69/71 D:5 Kadıköy / Istanbul, Turkiye

  • Please note: Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at grifart@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

To maintain the uniqueness of our work, certain items cannot be returned:

  • Custom & Personalized Products: Custom-made or personalized designs created specifically for you are non-returnable and non-refundable.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to return the original item following the return process. Once your return is accepted, you can make a separate purchase for the new design.

European Union Right of Withdrawal (14-Day Cooling-Off Period)

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still meet our eligibility criteria (unused, in original packaging, with tags, and proof of purchase).

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since we approved your return, please reach out to us at grifart@gmail.com.