Privacy policy

Last Updated: July 27, 2026

At Griffart, we stand behind all of our designs and value your trust. This Privacy Policy describes how Griffart (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from griffartdesign.com, request a return or exchange, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this policy, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operational, legal, or regulatory practices. We will post the revised Privacy Policy on the Site and update the "Last Updated" date above.

2. What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, or can be associated with you.

A. Information We Collect Directly from You

Information you submit directly to us may include:

Basic Contact Details: Your name, shipping address, billing address, phone number, and email address (grifart@gmail.com).
Order & Transaction Details: Items purchased, cart/wishlist details, order history, shipping confirmations, and return or exchange details.
Return & Exchange Information: Address details and communications regarding returned items sent to our official return address:

19 Mayıs Mah. Şakacı Sok. No:69/71 D:5 Kadıköy / Istanbul, Turkiye
Account Information: Username, password, and security questions.
Customer Support: Information you choose to include in your communications with us (e.g., questions regarding custom products or return inquiries).

B. Information We Collect Automatically (Cookies & Usage Data)

We automatically collect certain information about your interaction with our Site ("Usage Data") using cookies, pixels, and tracking technologies. Usage Data includes your IP address, device type, browser information, network connection, and how you navigate our Site.

C. Information We Obtain from Third Parties

We may receive information about you from service providers who support our business, such as:

Platform & Service Partners: Platforms like Shopify that host our online store.
Payment Processors: Secure payment providers that process your credit/debit card details to fulfill your orders.
Logistics & Courier Partners: Shipping providers that handle the delivery and return of your packages.

3. How We Use Your Personal Information

Providing Products & Services: Processing payments, fulfilling orders, arranging shipping, managing returns and exchanges, and keeping you updated on your account or purchases.
Customer Support: Responding to your inquiries, handling defective/damaged product reports, and assisting with order issues.
Marketing & Promotional Communications: Sending updates or offers via email, subject to your communication preferences.
Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent or illegal activity to protect our brand and our users.

4. Custom & Personalized Product Data

To fulfill custom orders or personalized designs, we collect specific details provided directly by you. Because personalized products are made to order and non-returnable (as outlined in our Return Policy), the design specifications and associated customer data are retained strictly for production, fulfillment, and customer support purposes.

5. Disclosure of Personal Information

We may share your personal information with third parties for legitimate business operations, including:

Service providers performing functions on our behalf (e.g., Shopify, payment gateways, cloud storage, and shipping carriers).
Third parties when you explicitly request or authorize us to do so (e.g., shipping your package to a specified address).
Legal authorities, to comply with applicable laws, subpoenas, court orders, or to protect the rights and safety of Griffart and our customers.

6. Cookies

We use Cookies to power and improve our Site (including remembering your preferences and shopping cart items) and to run analytics. You can adjust your browser settings to decline or remove cookies; however, doing so may affect your shopping experience or limit certain features on our Site.

7. European Union Users (14-Day Right of Withdrawal)

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 daysof receipt for any reason, provided the item meets our return eligibility criteria (unused, in original condition, with tags attached, and with proof of purchase). Personal data collected during EU returns is processed in accordance with applicable EU data protection standards.

8. Security & Retention

While no method of transmission over the Internet is 100% secure, we take reasonable measures to protect your personal information. We retain your data for as long as necessary to maintain your account, fulfill orders, process returns, satisfy legal obligations, and resolve disputes.

9. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact us using the details below.

10. Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise your data rights, please contact us at: